Shipping and Delivery
Shipping Costs:
NZ orders over $100 qualify for free shipping.
Orders under $100 are flat-rate $7.50 shipping.
We also have a free click and collect option for Hāwera.
How to track your parcel:
We use NZ Post for our shipping.
You will receive an automated email with your tracking information. This is the best way to track your parcel, as we receive no further information once the package leaves the store.
You will receive an automated email with your tracking information. This is the best way to track your parcel, as we receive no further information once the package leaves the store.
If your parcel has not arrived after 7 days, please contact us, and we will look into it for you.
NZ Post tracking website: https://www.nzpost.co.nz/tools/tracking
Click and Collect
For Hāwera locals, you can choose Click and Collect to pick up your order from Caffeinate cafe at 152 High Street. Caffeinate is open from 6.30am - 5pm Monday - Friday and 7.30am - 1pm Saturday and Sunday.
When your order is ready to collect, you will be sent an email with a locker number and PIN lock combination.
Head into Caffeinate and look for the black Hello You lockers. Use the PIN to open the locker and retrieve your parcel. Please close the locker when you're done.
You will have 48 hours to collect your order. After that time, you will need to contact us to arrange a new PIN number.