Terms and Conditions

Returns/Exchange Policy

We are happy to exchange an item within 7 days of purchase if the item is in its unworn, original condition with all tags still attached, shoes unworn in original packaging, and with proof of purchase.

If you are unable to find a suitable replacement in-store we will provide you with a store credit equal to the amount paid for the goods returned, valid for one year after the date of issue.

For returns of items sold on our website, please email us at loralee@helloyoushop.co.nz to notify of a return item.

Hello You is not responsible for postage costs of return items and the item is your responsibility until it reaches us. We suggest using tracked postage.

We do not accept returns or exchanges on sale items so please choose carefully.

Faulty Items

Returns on faulty items will be accepted within a reasonable time frame.

Depending on the issue we will offer a replacement item, store credit or refund. This will be determined by Hello You once we have seen the item and had time to contact the supplier.